Head of Operations, Continuous Services

Join us at the forefront of the AI revolution. Our mission is to lead the transition towards a future where AI amplifies human potential, ensuring ethical and impactful use of technology!

Are you an experienced operations leader with a passion for managed services and continuous improvement?

At Siili, we are looking for a forward-thinking Head of Operations to strengthen and scale our Continuous Solutions business. This role is essential for driving modern service delivery models, improving operational efficiency, and ensuring high-quality customer experiences in managed services.

You’ll have the chance to shape the role based on your expertise, whether your strengths lie in operational excellence or commercial development. We’re looking for someone ready to take ownership, act hands-on, and lead the way.

What you'll do:

• Lead and develop our managed services business – from delivery models to operations
• Take ownership of resourcing and service performance
• Participate in offer creation and ensure the right scope and service descriptions
• Interpret and manage service agreements (especially related to application and infrastructure maintenance)
• Collaborate with cross-functional teams and drive continuous improvement

What we’re looking for:

• Extensive, proven experience (typically 5+ years) in leading and developing managed services or continuous service operations, including full responsibility over service delivery and team performance.
• Solid understanding of service contracts and ability to interpret, negotiate, and manage them
• Experience in creating commercial proposals and defining services
• Familiarity with monitoring and operations technologies in application and/or infrastructure environments
• Strong communication skills and the ability to represent services in a customer-facing role
• Fluency in Finnish and English

Why Siili?

At Siili, we combine strong technological expertise with a truly human culture. You’ll work in an environment with low hierarchy, a high level of trust, and the freedom to make an impact. Continuous Solutions is a growing and strategic business area – and in this role, you’ll help shape its future.

We are also at the forefront of AI adoption in software development and service delivery. Our AI strategy outlines how generative AI is integrated into our operations to boost efficiency, scalability, and quality. For Continuous Solutions, this means applying AI to create smarter, faster, and more reliable services for our clients. You’ll work in an environment with low hierarchy, a high level of trust, and the freedom to make an impact. Continuous Solutions is a growing and strategic business area – and in this role, you’ll help shape its future.

Shall we get to know each other better?

At Siili, we don’t have interviews, we have meetings. With meetings, we ensure together that both our goals and expectations are aligned, laying the foundation for a great future together. 

We hope to receive applications from individuals with various backgrounds, including different ages, genders, and cultural or minority groups. Please let us know if we can adjust our meeting according to your needs. We aim to consider individual needs and neurodiversity in our recruitment process, and to make meetings as comfortable as possible for everyone. 

Got excited?

If you like what you read and feel that you’re the one we are looking for, just click the apply button and fill in a few details on the application form on Siili's website by the latest 1.6.2025—looking forward to hearing from you!

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